Frequently Asked Questions

The following frequently asked questions and answers will provide helpful information for parents wishing to attend the Centre. If you would like any further information, please contact our Co-ordinator on 020 8997 2589 or by e-mail at

How do I apply to use the Centre?

Parents may apply directly as self referrals or through Solicitors, Probation Officers, Social Workers or Court Welfare Workers, sometimes in response to arrangements directed by a Family Court.


The referral application form can be downloaded from the Forms page of our website or obtained directly from our Co-ordinator. After completed forms have been received and reviewed both parents will be invited to a separate “pre visit” to learn how the centre operates and to go through the detail of the application.

When will I hear whether the application is successful?

After both pre visits have taken place, we will write to each parent to advise then whether we have a suitable vacancy for contact. We will also advise when contact may begin and any other agreements made at pre visit. Unless the Court has determined otherwise our standard offer is up to 12 contact sessions. A review of progress will be held before the end of this allocation. Use of a contact centre should be a temporary measure.

What facilities does the Centre provide?

Where there is no practical alternative, the Centre provides a neutral and safe venue for contact between a child and a visiting parent.

We offer Supported Contact: several families meet in the hall together and we do not write reports on contact.

If you require Supervised Contact please check the NACCC Find a Centre page for your most convenient centre.

Our centre has a large sitting/play area equipped with a variety of toys and games for all ages.  We have light refreshments on sale in a separate small coffee lounge.

PLEASE NOTE: From September 2021 toys and refreshments will not be provided. Contact will be for one family at a time

Where does the contact Centre meet?

Ealing Child Contact Centre is held at Church Centre, United Reformed Church, Mount Park Road, Ealing. The Church is located five minutes walk from Ealing Railway, Underground and Bus Station. The Town centre is a five minute walk away.

The Church has a car park which can be used by both resident and visiting families. Parking may at times be limited. Off street parking is usually free on Saturdays. There are two disabled bays on the main street.

More information and a map showing where to find us is shown on the location page of our website.

When is the Centre open and is there a charge?

The Centre is open every Saturday from 10.00 to 13.00 (closed on Bank Holidays and Staff meetings); advanced notice will be given.

The current charge for 12 sessions is £72.

Can a visiting parent take a child out?

A child may not be taken out unless both parents have previously agreed to this in writing OR if the Court has directed the arrangement.

Do I have to meet my ex-partner?

We cannot guarantee you will not meet your ex partner, but we will discuss arrangements to avoid it with strategies such as staggered times and use of the two rooms available to us.  There is a tea room area at the rear of the playing area. One parent can wait here before handing over the child/children. There is also a very large reception/waiting lounge area in the Church centre.

PLEASE NOTE: From September 2021, contact will take place in St Aidans Hall. There will be no tea room area and waiting in reception area is no longer allowed

Can I bring my new partner?

Only if both parents have previously agreed to this in writing.

What if one or both parents cannot attend?

If you are unable to attend, please let the office know as soon as possible by telephoning 020 8997 2589 or by e-mail at

In this situation we will endeavour to inform the other party to prevent a wasted journey, so please give as much notice as you are able.

Please remember, the centre is looked after by volunteers, so we cannot guarantee that messages will be found on the same day, but they are retrieved regularly through the week.

On a Saturday all messages will be retrieved at 9.45 a.m. before the session begins.

Are there any rules?

We would prefer not to have rules. However, to ensure the safety and welfare of the children, as well as a quiet and welcoming setting, parents are asked to respect the following common sense rules when attending the Centre:

  1. Parents are responsible for the safety and supervision of their children at all times.
  2. A child may not be left at the Centre without a parent in attendance.
  3. Contact is for those named in the referral form only.  If others are to be included it must be agreed in writing between parties
  4. Smoking is not permitted.
  5. Anyone under the influence of alcohol or drugs will not be admitted.
  6. No pets are allowed.
  7. Large toys as presents are not to be brought into the Centre unless both parents have agreed to give and receive prior to the day of contact.
  8. Visitors are expected to avoid arguments, abusive language and offensive remarks, whether to other parents, children or volunteers. Failure to cooperate in ensuring a quiet and unthreatening atmosphere will result in contact being discontinued.

PLEASE NOTE: Changes from September 2021

9. The Church centre in which the contact takes place requires masks to be worn and hand sanitiser to be used on entry.

10. The contact centre asks parents to show proof of a negative Covid  test taken in 24 hours before the session and to wear a mask until contact begins.

11.  Parents are asked to provide appropriate toys for their child to play with during the session, and any drinks required.